Refund Policy
Refund Policy for Lunviulife
At Lunviulife, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy. Please read our refund policy below:
1. Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
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It must be unused and in the same condition that you received it.
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It must be in the original packaging.
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You must have a receipt or proof of purchase.
2. Non-Refundable Items
Certain types of items cannot be refunded, including:
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Custom or personalized products
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Sale or discounted items
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Gift cards
3. Refund Process
If you wish to request a refund, please contact our customer support team within 14 days of receiving your order. To start the return process, please:
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Email us at [your email address] with your order number and a description of the issue.
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Our team will provide you with instructions for returning the item.
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take up to 10 business days for the refund to appear on your statement.
4. Shipping Costs
Shipping costs are non-refundable. If you are requesting a refund, you will be responsible for the return shipping fees. However, if the item was defective or incorrect, we will cover the return shipping costs.
5. Exchanges
If you would like to exchange your product for another item, please follow the same process as for a refund. After we receive the returned product and verify its condition, we will issue an exchange for the new item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange a replacement or refund for you, depending on the situation. Please send us photos of the damaged or defective item along with your order number.
7. Contact Us
If you have any questions or need assistance with the refund process, please reach out to us at:
lunviulife
Email: service@lunviulife.com